The assessment provides a view of processes at a company level, which can be drilled down to a departmental view, functional view and process view. PMA also gives a company an indication of how close a developing process is to being complete and how 'capable' it is of continual improvement. Processes with a high ability to contribute to these objectives, are considered mature. The assessment was undertaken in order to create an inventory of its strengths and areas for improvement and establish a common language for process metrics across the organization.Ī Process Maturity Assessment evaluates the attributes of a company’s processes to determine the process’ ability to consistently and continuously contribute to achieving organizational objectives.

We embarked on our process excellence journey beginning with a process maturity assessment.

Processes would be the optimized and made more efficient and effective across the business.

A few years ago, management decided that the company needed to become much more process driven to create an environment that promotes innovation, continuous improvement and maximizes business & customer outcomes. My company, du telecom is the second largest telecommunications provider in the United Arab Emirates. A case study from a Middle Eastern telecom. Want to understand your company’s strengths and areas for improvement? Here’s why you should be conducting process maturity assessments and how to do it.

Business process maturity model example